Support Center
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Search our guides, browse common questions, or reach a specialist directly. Most enquiries are answered within one business day.
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Eligibility & Categories
Which pathway fits your profile and how the criteria are assessed.
Documents & Attestation
What to prepare, how to attest credentials, and common pitfalls.
The Application Process
Step-by-step from submission to entry permit and Emirates ID.
Pricing & Payments
Plan details, what's included, refunds, and invoicing.
After Approval
Family sponsorship, renewals, banking, and re-entry rules.
Account & Privacy
Managing your assessment, data handling, and security.
Common questions
Answers, before you ask
How long does the Golden Visa application take? + −
Once your documents are complete and submitted, most applications receive a decision within 30 to 60 days. Preparation and attestation of documents beforehand is usually the longest stage, so starting early makes the biggest difference to your overall timeline.
Do I need a sponsor or employer to apply? + −
No. The Golden Visa is a self-sponsored residency, meaning it is not tied to an employer. You can work, freelance, or run a business, and your residency remains valid independently of any single job.
Can my family be included in my application? + −
Yes. As a Golden Visa holder you can sponsor your spouse, children, and domestic staff under your own residency, with the same long-term validity. We include family sponsorship guidance in our Standard and Premium plans.
What happens if my application is rejected? + −
Rejections are uncommon when the category is correctly matched to your profile. If it does happen, we review the reasons with you, identify the strongest alternative pathway, and help you reapply. Our Premium plan includes resubmission support.
Is my personal information kept confidential? + −
Yes. Your documents and assessment answers are encrypted and never shared with third parties without your consent. You can request deletion of your data at any time from your account settings.
Can I upgrade my plan after starting? + −
Absolutely. You can move from Free to Standard or Premium at any point, and the difference is simply applied to your account — you never pay twice for work already completed.
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